Refund Policy
Understanding our refund policy helps you make informed decisions about your medical journey. Here is what you need to know about cancellations and refunds at different stages.
Before Arrival in India
If you need to cancel your medical trip after making a deposit or full payment, you can request a refund. A processing fee will be deducted from the amount you paid, and the remaining balance will be refunded. To start the refund process, please contact us at care@salammeditour.com.
After Arrival in India
If, after consulting with the doctor in India, you and the doctor decide not to proceed with treatment, deposits for planned treatment procedures are partially refundable. Cancellations for third-party services like hotels, accommodations, or tours follow the terms and conditions of those providers.
Travel Plans Estimates
Please understand that consultation, procedure, and recovery timelines may vary depending on your situation. Post-treatment travel, including return flights or tours, may need adjustment. Salam Meditour cannot be held responsible for travel changes that result from variations in your treatment plan or recovery time.
Changes in Booking
After your deposit, you can change travel dates, though you may face surcharges or fees for hotels, flights, tours, or other services. Deposits for treatment procedures will be held securely, and you will receive a revised cost estimate with any necessary adjustments when you arrive in India.